ckzz Privacy Policy —
How Your Information Is Kept Secure

Ckzz collects certain information to provide you with the best possible service. We only collect what is genuinely necessary to deliver our services — collecting unnecessary data goes against our policy.

When registering with ckzz, you will be asked for your name, mobile number, and password. For KYC verification, you will need to submit a government-issued ID (national ID card or passport) and a selfie. This information is used solely to verify your identity.

• Information provided at registration must be accurate and kept up to date.
• Providing false or incorrect information may result in account suspension.
• Ckzz will never call or text you to ask for your password or OTP.

Ckzz uses your information only for specific, legitimate, and transparent purposes. Your data is never used for anything inconsistent with this privacy policy. Below, we clearly outline exactly what your information is used for.

• Account Management: For login, password reset, and account verification.
• Financial Transactions: To process deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues and answer your questions.
• Bonuses & Promotions: To offer you promotions relevant to your gaming activity.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Service Improvement: To conduct analytics that improve your experience on the platform.

Ckzz stores your data on secure, encrypted servers. Our servers are kept protected through regular security updates and backups, with both physical and digital security measures in place at our data centers.

Data for active accounts is retained until the account is closed. Even after closure, certain data may be kept for a period of time due to legal obligations. Transaction records are typically retained for up to 5 years.

• KYC documents are stored in encrypted form after verification.
• Data from inactive accounts (12+ months) is archived.
• Specific data can be deleted upon your request, though information required for legal compliance may need to be retained.

Ckzz is extremely careful when it comes to sharing your personal information with third parties. We never sell your data, and only limited information is shared in the specific cases outlined below.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Law Enforcement: We may be required to share information in response to a court order or valid legal request.
• Fraud Prevention Services: Dedicated technology partners for maintaining cybersecurity.

All third-party service providers that ckzz works with are required to comply with ckzz's privacy standards and are bound by contractual obligations.

Ckzz uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device. They help with automatic account login, remembering your preferences, and keeping your session secure.

• Essential Cookies: Essential for site operation and cannot be disabled.
• Functional Cookies: Remembers your language preference and session details.
• Analytics Cookies: Helps understand how the site is used, without collecting personal information.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work correctly.

Ckzz believes every user should have full control over their own data. We uphold the rights listed below and are committed to responding to any request you make.

• Right to Access Information: You can request to view the information ckzz holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: Under specific conditions, you may request the deletion of your data.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, contact ckzz Support. We typically respond to your request within 7 business days.

Ckzz strictly prohibits use of its services by anyone under the age of 18. We do not collect or store information from minors under any circumstances. If a minor is found to have created an account by mistake, it will be closed immediately and all associated data will be deleted.

Ckzz uses industry-leading technology to protect your data. Our security team monitors systems around the clock to detect any unusual activity.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Automated Suspicious Activity Detection: Unusual logins or transactions are flagged automatically.
• Regular Penetration Testing: System vulnerabilities are identified and resolved promptly.

If you notice anything suspicious on your account or suspect unauthorized access, change your password immediately and contact ckzz Support.

Ckzz may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance. The date of the latest update will always be shown at the top of this page.

• For major changes, an SMS will be sent to your registered mobile number.
• Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy.
• If you do not agree to the updated policy, please request account closure.
• Previous versions of the policy will no longer apply.

Ckzz's support team is always available for any questions, complaints, or requests related to the privacy policy. The fastest way to reach us is via email or live chat.

• We typically respond within 7 business days.
• For urgent matters, please reach out via live chat.
• Send an email to request deletion or correction of your data.